We understand sometimes there may be varied reasons for returning an item, thats why we exercise a 30 day returns policy for your peace of mind.
* Please note used training equipment can not bet returned due to health & safety.
- Please pop us a little message to email address help@valourstrike.com Please include your order number, name and reason for return.
- Within 24hrs a Customer Care Team member will process the return application. If the return request is approved you will be emailed a return receipt along with the any further information required. If for any reason the return request can not be processed a customer care representative will be in contact within 24 hours.
- We must be in receipt of approved returns within 14 days, any returns outside of this period will not be processed. *Please note: Return postage is at the buyers expense.
- Securely package the items being returned, placing the return form inside of the package. The address should be clearly displayed on the front of the packaging.
- Upon receiving the return we will issue any refunds where required provided they comply with our returns policy.
- Returned items for increase/decrease in size: A replacement product will be dispatched within 24hrs.
- Returned for refund: Please allow 7-10 days for funds to display in your account.
- Defective returns: Will be handled on an individual basis by an allocated customer care team member, please include and image with your email.