Returns Made Easy
Here at Valour Strike we want to make our customer returns as easy as possible. This simple 5 step process is designed to give advice and guidance for safely returning your products.
We understand sometimes there may be varied reasons for returning an item, thats we exercise a 30 day returns policy for your peace of mind.
Complete the Return Request Form Below. Please Complete the fields required and elaborate on the “Reason for return” section, this information is invaluable in helping us provide a better service in the future.
Within 24hrs a Customer Care Team member will process the return application. If the return request is approved you will be emailed a return receipt along with the any further information required. If for any reason the return request can not be processed a customer care representative will be in contact within 24 hours.3
We must be in receipt of approved returns within 14 days, any returns outside of this period will not be processed.4
Securely package the items being returned, placing the return form inside of the package. The address should be clearly displayed on the front of the packaging.5
Upon receiving the return we will issue any refunds where required provided they comply with our returns policy.
- Returned items for increase/decrease in size: A replacement product will be dispatched within 24hrs.
- Returned for refund: Please allow 7-10 days for funds to display in your account.
- Defective returns: Will be handled on an individual basis by an allocated customer care team member.